Frequently Asked Questions (FAQ)

Welcome to Fuel Nutrition, your go-to online store for high-quality supplements in Brunei! We understand that you may have some questions before making a purchase, so we've put together a comprehensive list of frequently asked questions to help you out. If you can't find the answer to your question below, please don't hesitate to contact us.

Ordering and Shipping

Q: How do I place an order on Fuel Nutrition?

A: It's easy! Simply browse our selection of supplements, add the products you want to your cart, and proceed to checkout. You'll need to provide some basic information, such as your name and shipping address, and then pay for your order using our secure payment system.

Q: How long does it take to process my order?

A: Delivery times vary depending on your location in Brunei, but most orders should arrive within 1-2 business days!

Q: What payment methods do you accept?

A: We accept payment via bank transfer and cash.

Our payment system is fully secure and encrypted to protect your personal and financial information.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on orders over BND 50 within Brunei.

Q: Do you ship internationally?

A: At the moment, we only ship within Brunei. However, we may expand our shipping options in the future, so stay tuned!

Q: What if I receive a damaged or defective product?

A: We take quality control very seriously, but if you receive a product that is defective or damaged, please contact us right away and we'll arrange a replacement or refund.

Products and Brands

Q: What types of supplements does Fuel Nutrition offer? A: We offer a wide range of supplements to help you achieve your fitness and health goals. Our selection includes protein powders, pre-workout supplements, fat burners, vitamins and minerals, and more.

Q: Are your supplements safe and effective?

A: Absolutely. We only stock supplements from reputable brands that use high-quality ingredients and adhere to strict manufacturing standards. We also provide detailed product descriptions and customer reviews to help you make an informed decision about which supplements are right for you.

Q: Can I find vegan or vegetarian supplements on Fuel Nutrition?

A: Yes, we offer a selection of vegan and vegetarian supplements to cater to different dietary needs and preferences.

Q: Do you sell supplements for specific health conditions?

A: While we do not offer supplements specifically designed to treat or cure medical conditions, we do offer a range of products that can support overall health and wellness. If you have any questions about which supplements may be right for you, please consult with a healthcare professional.

Returns and Refunds

Q: What is the time frame for returns? A: For most products, you have up to 1 week from the date of purchase to initiate a return. However, for consumable items like supplements, we recommend contacting our customer support team within 48 hours of receiving the product to ensure the best possible resolution.

Q: What are the eligibility requirements for returns? A: To be eligible for a return, the product must be in its original, unopened, and undamaged packaging. It should not show any signs of tampering or use.

Q: What options are available for returning a product? A: We offer multiple options for returning a product, including refunds, exchanges, or store credits. The most suitable option will be determined on a case-by-case basis, depending on the specific circumstances.

Q: How do I initiate a return? A: To initiate a return, please contact our customer support team by calling our hotline at 8344141 or sending us a direct message on Instagram. They will guide you through the return process and provide you with the necessary instructions.